Frequently Asked Questions
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.
Using Cloth Nappies
How do I wash my nappies?
Check out our page on Washing Your Real Nappies
We recommend a Dry Pailing method. A simple routine is:
1. Flush your liner (or compost).
2. Pop your wet nappy and cover in a bucket with a lid - leave till wash day.
3. On wash day, empty bucket into washing machine, add a bit of detergent and some Nappy Fresh, turn on.
4. Dry on the line or using the machine.
Do I have to wash the nappies before use?
We recommend washing your nappy prefolds 3x before use: this fluffs up the absorbency and shrinks the nappies to the perfect size.
You do not have to dry in-between washing. For maximum absorbency, if you have access to a dryer, machine dry the nappies in-between washes. If not line drying is fine : )