Terms and Conditions
Our legal trading name is Real Nappies Pty Limited.
All prices displayed are in Australian Dollars.
We accept credit cards via Shopify Payments, Paypal, POLi, Zip, Bank Deposit.
Payment must be received before orders are shipped. You can read our full shipping Shipping and Postage – Real Nappies and returns policy Returns – Real Nappies
If there is an inaccuracy with stock numbers or pricing, we will contact you via email as soon as possible and will happily refund you or put your payment towards another item.
If you wish to cancel an order, please email info@realnappies.com. Any cancellations received prior to shipping may incur a 10% handling fee.
Real Nappies takes no responsibility for, including but not limited to:
- Normal wear and tear: staining, piling, loose seams on prefolds, relaxed elastics, natural fabric curling and shrinking.
- Damage to product after use, whether accidental or intentional.
- User error
- Drying products with PUL under high heat
- Inadequate washing
- Excessive use of fabric softeners or bleach
- Washing products over 60 degrees
- Soaking
- Ammonia build-up and damage from inadequate washing
- Inadequate maintenance of the velcro (not using the wash tabs or allowing lint buildup)
- Inadequate storage
- Leaks are not covered unless it is an issue in the PUL fabric, which must be sent back for inspection before replacement. Leaks are usually caused by a fit issue or inadequate absorbency.
Disclaimer
We reserve the right to change any details on this website at any time, including pricing and shipping costs, without prior notice.
We do not take any responsibility for any statements, claims or representations from previous owners of the Real Nappies brand and products.
Contact Details:
We want to support as many people as possible to be successful with using cloth nappies or if you need to get in touch, it is preferable by email:
info@realnappies.com
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